When will my order ship?
Payment-authorized orders are processed in 1–2 business days. Transit after dispatch is generally 4–6 business days.
Can I return or exchange an item?
Eligible requests can be made within 30 days after delivery. New, unused items and items with verified damage, defects, missing contents, shipping errors, or material description issues can be reviewed. Exchanges depend on approval and availability. See our Refund Policy.
How does the return label work?
A free prepaid return label is included in the package. Contact us if it is missing, and obtain approval before mailing a return.
When is a refund processed?
After approval, we process or initiate the original-payment-method refund within 10 days; financial institutions may take additional time.
How can I get help?
Use Contact Us for product, payment, delivery, tracking, return, or privacy questions.